All returns must be received within 7 days and must be returned to us via recorded delivery with tracking numbers so we can confirm it has in fact been sent to us. You must also contact us beforehand to make us aware of the problem and to confirm that you are in fact returning the item or items. Please be aware there is also a £10 re stocking fee on goods if you wish to cancel the order after dispatch. Please also be aware that you will be charged for the postage costs of returning the item to us, unless you arrange for the item to be returned to us yourself and you pay the costs at your end. If the order is required to be returned from another country outside the UK, please bear in mind there may additional export charges required for the return of the item.
If you wish to return goods you have a duty to keep them in your possession and to take excellent care of them until you return them. Please contact us if you would like to return your order and we will send you the required information and details. Goods must be returned in their original condition, be unused and include all immediate packaging, or we have the right to refuse the refund or may deduct the cost of the damages.
When signing for the unit on arrival you are accepting delivery of the unit and deeming that it meets the requirements of your purchase. We cannot be held liable for misuse of the goods.
If the goods returned faulty are found to be in full working order then these will be returned to you and we reserve the right to charge an administration fee of 15% of the price of the goods along with the cost of carriage.
The price for the goods will be as stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.