How soon will my goods be sent?
Your goods will be sent within 24 hours of us receiving your cleared payment. Payment by cash, postal orders and bank transfer usually implies immediate dispatch. (Internet orders payed by credit card are subject to third party processing and approval.) Orders received by 2:00PM (14:00) are usually dispatched before the close of business at 5:30PM (17:30). Orders received on Saturdays, Sundays and public holidays are usually dispatched before the end of the next working day.
All of our mail ordered and Internet ordered goods are sent via the most rapid courier delivery service available. For customers in the UK, this means next working day delivery. (Most courier companies exclude Saturday as a working day. The proactive Nutrients c/o Esoteric Hydroponics shop and helpline are open as usual on Saturday.)
Are all products held in stock?
The vast majority of our products are held in stock and you will be notified of any potential delay within 24 hours. Please note that we occasionally and unexpectedly receive large orders which can make the most organised stock control erratic, although we aim to minimise delay for all concerned.
If you would like to check the availability of a product, or reserve items of stock, please telephone during working hours, or leave a message (with your contact information) on our telephone answering machine.